Understanding the Hospitality Award

Course overview

Gain in-depth knowledge of the Hospitality Industry Award and its impact on employee pay and entitlements. This comprehensive course is designed to help payroll professionals confidently interpret and apply the award provisions, ensuring compliance and accuracy in payroll processing for hospitality employees. 

Delivered in an interactive virtual classroom by qualified payroll professionals with real-world operational experience, this highly engaging program blends expert instruction, hands-on practice, and case studies to help you apply your learning immediately in your workplace. 

 

Intended Audience 

This course is ideal for: 

  • Payroll professionals,  
  • Senior Payroll Officers and Payroll Managers 
  • Team Leaders 
  • Bookkeepers and Accountants 
  • Business Owners and Managers overseeing payroll 
  • System Providers supporting payroll systems and award interpretation 

 

About this Course 

Delivered in a virtual classroom, this highly engaging program combines expert instruction, hands-on practice, and real-world examples so you can apply what you learn immediately in your workplace. 

  • Class size: Maximum 20 participants 
  • CPD Hours: 7 hours 

Members should consider the relevance of the activity to their role. Attendees must remain logged in for the full duration of the course and be interactive to earn CPD hours. 

  • Resources: Booklet 
  • Upon completion: Certificate provided 
  • Member discounts apply 

You will learn

By the end of this course, participants will:

  • Understand the industrial relations framework in Australia 
  • Identify when the Hospitality Industry Award applies to their workplace and employees 
  • Distinguish between full-time, part-time, and casual employment types and their differing entitlements 
  • Apply minimum wages and allowances correctly 
  • Interpret award clauses related to ordinary hours, overtime, and penalty rates 
  • Determine the correct break entitlements and understand the pay implications when breaks are not provided 
  • Understand annualised wage arrangements, salaries absorption, and loaded rates under the award 
  • Identify additional leave entitlements such as shift-worker leave and leave loading 
  • Recognise superannuation obligations that extend beyond SG legislation 
  • Find and interpret award variations and use the Fair Work Ombudsman tools effectively 
  • Understand when Individual Flexibility Arrangements (IFAs) can be used and how to implement them appropriately 

Our Trainers

Our trainers are Australia’s leading payroll experts with real world experience and a passion for helping others succeed. They bring clarity, confidence and practical insight to every session, turning complex payroll topics into learning that truly sticks.

Louise Missen

Like most payroll professionals, Louise fell into the payroll world many moons ago, almost by mistake. She now has over fifteen years’ experience in Australian payroll, working for a number of great Australian brands in different industries. With all this knowledge Louise now focuses on training and supporting our members and students to grow their payroll knowledge.

Away from the office, Louise can often be found spending time with family and friends. She lives by the quote ‘Anything is possible when you have the right people there to support you’  by Misty Copeland.

Jacqueline Carceller

Jacqueline brings calm, capability, and a touch of creative flair to everything she does. By day, she’s known for her sharp attention to detail and payroll knowledge. By night, you’ll find her curled up with a good book, proving that quiet achievers often run the world.

Her dog, Calvin, self appointed CEO of the household,  keeps operations in check, while her macramé creations add a little handmade charm to her downtime. If there’s a gathering, Jacqueline’s legendary grazing boards could make even a MasterChef contestant weep with envy. She’s proof that precision and creativity can be the perfect match.

Maria Nikoletatos

Maria was APA’s very first employee, and to this day, she’s still the most entertaining. Known affectionately as our resident payroll nerd, Maria has an unmatched passion for getting payroll right. She’s the person who actually enjoys reading payroll legislation in her spare time (yes, really) and her reputation for razor sharp knowledge is legendary.

As one of APA’s most enthusiastic trainers and our living, breathing knowledge base, Maria is the go to for even the trickiest payroll questions. If she doesn’t know the answer… well, no one does.